Retail Manager, Experience in Customer Service
RITA MCCLURE
1120 E. Twiggs #B-119 Tampa, Fl 33602 (813)789-1572 rmtheoandcleo1@aol.com
A Talented Business Management Professional With Extensive Marketing And Sales Experience.
SUMMARY OF QUALIFICATIONS
More than 23 years of management experience. Proven ability to manage effective sales teams.
Familiar with all aspects of business management. History of increasing sales and profitability.
Adept at planning, promotions, and forecasting. Hard working, able to multi-task effectively.
Outstanding training, leadership, and communication skills.
Sears, Roebuck And Co. Home Appliance Showroom 8/2008 10/2010
798 Lawrenceville - Suwannee Rd
Lawrenceville, GA 30043
Assistant Manager
Accountable for maximizing PAs, Credit, and other Miscellaneous Income opportunities within the store.
Proactively lead the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage, and associate morale.
Sales Manager on Duty (SMOD) accountability
Select, coach, and develop strong and effective management and supervisor/lead associates. Develop a diverse, high performance team. Set and manage high standards, which include taking decisive action with under performers.
Take ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, cost recovery and associate morale.
Understand and communicate, to District and Home Office staff, ideas or activities that would lead to cost recovery improvements.
Ensure that the store operates in full compliance with applicable laws, regulations, and company ethics policies.
Ink Stop, 2/2006 8/2008
Store Manager
Inventory Control.
Company Policy and procedures.
File Reports, RTV's, Schedule, payroll.
Show Room Floor plan gram.
Digital advertising displays.
Primary responsibility for management of the day-to-day operation and performance of sales staff of 8 sales representatives. Responsible for the overall store sales performance. Setting sales targets and goals, posting weekly sales reports/projection for sales staff. Monthly training on all new marketing campaigns for new products and services. Computer training on new product order placement setup and pre- visioning process on all new products.
Gwinnet Technical College 10/2004 1/2006
Lawrenceville, GA
Language and Bilingual Skills.
Leadership and Management.
Sales and Customer Service.
ESL-Beyond Language, Learning different cultural aspects while in the United States - Great for Au Pairs Advance your English skills while learning how to understand, adapt and become comfortable with the American culture. Managers and potential managers, learn the basic skills needed to demonstrate expertise in performing this role in the workplace.
Kroger 4/2003 10/2004
Nutrition Manager
Food Guide
Vitamins & Minerals.
Herbal Remedies.
Customer Service.
Helping customers in making better decisions when it comes to their choices, by giving them product knowledge.
Working closely with, vendors and contractors to make sure there operate in a manner that respects the rights of people and abides by our Code of Conduct. Making sure the Code requires that they must abide by all labor laws and regulations of the country where the products are manufactured and/or assembled.
Tipton Harley Davidson Sales and Service 9/2001 3/2003
Livingston, MI
Sales Manager
Managing sales team.
Managing Soft line departments.
Customer Service.
All Duties and responsibilities as a sales Manager include customer service. Working directly with management team on marketing and promotional campaigns . Train employees on new product lines.
Self Employed 5/1985 8/2001
Worked as contractor for Harley Davison Franchise dealerships Stores Canada.
Set up soft line Design for the stores
Mens department: Chaps , Jackets, T-Shirts, Footwear, and helmets.
Womens department: T-Shirts, Leather goods, Dresses.
Youths department: Pants, T-shirts, PJs
Collectables department: Shot Glasses, Sunglasses, Gloves, Holidays Items.
EDUCATION
St.Ann Center Niagara Falls, ON
Business Administration, Concentration in Marketing 1980 -1982
Certifications: Management Loss Prevention and Merchandising.
LANGUAGES: English Fluent, French Fluent
Keywords: Manager
I am a manager with experience in customer service retail store and in p/l, Microsoft word, excel, Power point, outlook and most of all, bottom line ebtda. In this role, I managed up to eight employees, full training, safety, and hr issues. I feel that my management skills would be an asset in this role.
Thank you for your time and consideration
Rita McClure
Contact Kelly Services Inc:
